B2BX Exchange / Accounts & Security / How to reset Google 2FA

How to reset Google 2FA

You can restore your Google 2FA in the following ways:

  • Backup options
  • Login using a trusted computer
  • Contact Google support
  • Contact B2BX Exchange support

Signing in Using Backup Options

If you lose your phone or are unable to obtain codes via text, voice call, or Google Authenticator, you can use backup codes to sign in. You can also use these codes to sign in if you don’t have your security key.

Create and view a set of backup codes

  1. Go to your Google account.
  2. On the navigation panel, click ‘Security’.
  3. Under ‘Signing in to Google’, click 2-Step Verification.
  4. Under ‘Backup codes’, click ‘Setup’ or ‘Show codes’.You can now print or download your codes. Note that to see ‘Backup codes’, 2-Step Verification must be turned on.

Sign in with a backup code

  1. Locate your backup codes.
  2. Sign into Gmail or another Google service.
  3. Enter your username and password.
  4. When asked for your verification code, click ‘More options’.
  5. Select ‘Enter one of your 8-digit backup codes’.
  6. Enter your backup code.

Login Using a Trusted Computer

If you’ve previously signed in from a computer and checked that it remembers you, you may be able to sign in from that computer without a verification code. Once you’re in your account, you can turn off 2-Step Verification until you can once again get verification codes.

Contacting Google Support

We recommend you use this option only if you cannot get into your account any other way. This process can take several days and usually involves more effort than other recovery options.

  1. Sign in to your account with your username and password.
  2. On the verification code challenge page, click ‘More options’.
  3. Click ‘Get help’ => ‘Request Google’s help’.
  4. You’ll then need to complete an account recovery form to verify you are authorized to access the account. Make sure you answer each question to the best of your ability. The form was designed to ensure that no one can gain access to your account except you. Since Google doesn’t collect a lot of information about you when you sign up for an account, we will ask you questions like when you created your account, what Google services you use, and who you email frequently (if you use Gmail) to make certain you are authorized to access your account.

Contacting B2BX Exchange Support

In case you can not restore your Google 2FA using above mentioned options, you can contact our support team using the following procedure:

Send an e-mail to [email protected] and attach the following documents:

  • clear photo or color scan of your passport,
  • selfie with your passport and a piece of paper with the date and following phrase written: ‘B2BX Reset 2FA’

  • scan or photo of a signed document with manually completed forms available at the following link

We will check your request and provide you with instructions.